Frequently Asked Questions

A Public Adjuster is an insurance claims professional who represents the policyholder in all aspects of the claim process, NOT the insurance company. Your PA has you at their best interest while an insurance adjuster from your insurance company has your insurance company at their best interest; hence why you're low-balled on your claim.

Yes, of course! Public Adjusters are licensed by their home state's department of insurance just the same way as your insurance company's adjuster.

You have a right to use a Public Adjuster to adjust your claim just the same as your insurance company has a right to use an insurance adjuster. The insurance company can simply drop you for making a claim, especially if they feel you made too many.

 Usually a few weeks after the adjuster has approved your claim. 

 The timeline for an insurance claim can vary from case to case.  While having a Public Adjuster (PA) on your side doesn’t necessarily mean the process will move faster, it does mean it will move smoother and more efficiently. That’s because your PA understands the ins and outs of the claims process and can help avoid unnecessary delays.

That said, several factors can influence the pace of your claim, including the responsiveness of the insurance adjuster, the complexity of the damage, whether additional inspections or expert opinions are needed, and how many people are involved in the approval chain. At Brandi Carroll Public Adjuster, PLLC, we work hard to keep things moving and keep you informed every step of the way.

 At Brandi Carroll Public Adjuster, PLLC, we work on a contingency fee basis—meaning we don’t get paid unless you do. Our fee is a small percentage of the final settlement amount. There are no upfront costs, hidden fees, or surprises—just honest, client-first service focused on maximizing your claim. 

 No. I can only negotiate insurance settlements by the provisions of your insurance policy.

 In most cases, you don’t need a lawyer to settle your insurance claim. A licensed Public Adjuster can handle the entire process on your behalf—working directly with the insurance company to ensure you receive a fair and full settlement. At Brandi Carroll Public Adjuster, PLLC, our goal is to resolve your claim efficiently and effectively without legal involvement.

However, if your claim is wrongfully denied or reaches a point where legal action is necessary, we’ll let you know and can connect you with a trusted attorney. Your best interest is always our top priority.